Outlook 2010 QAT file not found error – unable to change QAT

 … cannot change my Outlook 2010 Quick Access Toolbar.  When I try to do so, I get an error message “the file does not exist.”  A web search indicated that the fix is to delete the access.officeUI file to force Outlook to create a new one.  However, I do not find any such file … It turns out that this was due to a missing sound file, if you can believe it. I was able to fix this by unchecking the “Play reminder sound:” in the Advanced section under Outlook Files/Options.

  • Outlook / File / Options / Advanced /
  • uncheck Play reminder sound
  • On QAT, right click and Customize Quick Access Toolbar
    • Choose Macros from Choose commands
      • Add
      • Press OK which should now save correctly.

As it turns out the file combo box was empty. This happened during upgrade from Windows 7 to Windows 10 as the Office14 folder moved to Program Files/Office14.

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